Four layers. One framework.
The accelerator captures fifteen years of pattern across ministries, central registries and citizen-facing services. New services start at the top, on a foundation that already works.
Citizen experience
Web, mobile, USSD, agent, in-person. The same service, on every channel.
Workflow & automation
The decisions, approvals and routing behind every service. With AI assists at each step.
Identity & access
Who they are, what they can do. From civil registry to staff IDs.
Data & governance
The unglamorous foundation. MDM, data quality, audit trail, archiving.
AI where it actually helps.
We don't bolt on a chatbot and call it transformation. AI is woven into the stack at specific, measurable points — auto-classifying cases, summarizing long documents for executive review, extracting data from forms, drafting standard responses for human approval.
Every AI step is human-reviewable, logged, and replaceable with a deterministic rule if the stakes change.
From kickoff to first live service.
Discovery
Service mapping, forms, decision rules, integration points.
Configure
Configure the framework to your service. No greenfield code.
Test & iterate
User testing, regulatory review, security check.
Live
Service goes live. Monitor, support, iterate based on real usage.
* Eight weeks is typical for a single service on top of an already-deployed framework. The first service in a new programme typically takes 12-16 weeks — the framework itself only needs to be deployed once.
Got a service
that should be online?
Tell us about the service. We'll come back with a phased plan and an honest read on whether the framework fits, and what it would take.
Talk to a public service specialist