Corelink / Platform / Automation & Workflow

Case Management. Where structured processes end and judgement begins.

Permits, complaints, claims, applications, investigations — the unstructured, high-value work that doesn't fit a linear workflow. Configurable case types with SLAs, dashboards, a unified 360° case view and full audit trails.

/ Capabilities

Everything Case Management handles for you.

/ 01

Visual process modeller

Drag-and-drop case-type design with no-code configuration of stages, transitions and outcomes.

/ 02

Unified 360° case view

Every document, email, form and action for a case in one secure digital file.

/ 03

Role-based case portal

Personalised workspaces for case owners, participants and reviewers.

/ 04

SLA management

Time-based escalations and auto-routing with breach alerts.

/ 05

Decision support

Rules engine for eligibility and routing.

/ 06

Citizen-facing portal

Optional self-serve intake and live status tracking.

/ 07

Universal connectors

Connect legacy and third-party apps via APIs to orchestrate across systems.

/ 08

Dashboards

Backlog, SLA hit-rate, performance by team and case-type analytics.

/ 09

Audit

Full case history with chain of custody.

/ How it fits

Designed to plug into the systems you already have.

Case Management is part of the Corelink platform — deployed standalone, or integrated with the rest of the suite. Open APIs and pre-built connectors mean you don't have to rip out what works.

See the full platform
/ Integrations
  • REST & GraphQL APIs
  • OIDC / SAML SSO
  • LDAP / Active Directory
  • Microsoft Dynamics
  • Sage / SunSystems
  • PostgreSQL / SQL Server
  • Office 365 / SharePoint
  • Mobile money & banks
  • AWS / Azure / On-prem
  • Webhooks & events

Want to see Case Management running?

We'll set up a working demo on your data, in your environment. Most demos take less than two weeks to stand up.