Request deletion
Email privacy@corelink.co.zm with the subject “Account deletion request”, and tell us:
- the name of the app you use;
- the institution, employer or organisation it connects you to; and
- the username, student number or staff number the account uses.
You do not need to reinstall the app to make a request, and there is no charge. We acknowledge within 5 working days and complete verified requests within 30 days.
You can also write to the Privacy Contact, Corelink Consulting Ltd., Ngwerema Road 5, Olympia Park, Lusaka, Zambia, or call +260 96 349 3849.
Deleting from inside the app
Where an app creates a Corelink-hosted account for you directly, you can delete it yourself from Settings → Account → Delete account. Deleting the account deletes the associated personal data — the account is not simply deactivated or hidden.
EduRole student app
You do not have a Corelink account. The EduRole app connects you directly to your own institution, and Corelink does not store your username, password, results, transcripts or any other academic data.
Signing out or uninstalling the app removes the session token from your device, which is everything the app holds. Your academic record belongs to your institution — contact them directly if you want it corrected or erased. We can tell you who to write to if you are not sure.
Accounts created by your employer or professional body
If your account was created for you by an organisation using the Corelink platform, that organisation is the data controller. They decide whether the underlying record can be deleted — they often have their own statutory duty to keep it.
Send your request to us anyway. We pass it to them within 5 working days, tell you who we sent it to, and act on their instruction.
What gets deleted
On a completed request we delete the personal data associated with your app account — your profile and identity details, contact details, credentials and authentication data, the records and media you submitted, and any location or trip history held against you. Data is removed from live systems on completion and leaves our rolling backups within a further 35 days.
What we may keep, and why
After deletion we may retain a minimal record where the law requires it — transaction and tax records, evidence needed to prevent fraud or abuse, and material we must preserve for a legal claim or a regulator. We also keep aggregated statistics that cannot identify you. Everything else goes.
Full privacy policy
For the complete picture of what we handle, who it goes to and how long we keep it, see the Corelink Privacy Policy.