/ How it runs
The shape of a typical Support & Maintenance engagement.
01
Tier 1
First-line response and incident triage.
02
Tier 2
Application-level fixes and configuration changes.
03
Tier 3
Engineering-level fixes and root-cause analysis.
04
Major incident
War-room response with executive communications.
/ What you get
Tangible, owned, specified.
Every Corelink engagement closes with deliverables that are precisely defined up front and signed off at completion. No "consulting deck and goodbye."
- Service desk
- Incident management
- Problem management
- Change management
- SLA reporting
- Knowledge base
Ready to run?
Tell us what you're trying to do. We'll come back with a proposed shape, a rough cost band, and an honest "yes, we should be the team" or "no, here's who you should call instead."
Send us a brief