Corelink / Platform / Citizen & Government

E-Services. AI-enabled e-services. Paper forms to live services in minutes.

An AI-enabled e-Service framework designed for governments seeking rapid digitization of public services. By intelligently analysing existing documentation, we move beyond traditional, time-consuming e-service development — build and release government services in minutes, not months, on a unified citizen portal.

/ Built to BPMN 2.0 OIDC SAML OpenAPI eIDAS-aligned Mobile-money ready
/ Capabilities

Everything E-Services handles for you.

/ 01

AI-enabled service builder

Where months of e-service development collapse into minutes. The framework reads existing forms and procedures and stands up the digital equivalent.

AI document analysis

Existing paper forms, regulations and SOPs are parsed by the framework to auto-suggest fields, validations and routing.

Drag-and-drop BPMN designer

Government staff configure the process each case follows visually — from self-service to complex multi-ministerial, multi-role approvals.

Pre-defined service library

364+ pre-defined e-services ready to deploy based on common government forms — tax, licensing, civil registry, permits.

Service catalogue & eligibility

Listing, search, conditional eligibility checks, application initiation.

/ 02

Citizen experience

A single portal across every agency, branded per ministry, accessible on every channel.

Citizen wallet

Stores receipts, permits, licences and payment history; centralises reminders, notifications and pending actions per citizen.

Brandable per agency

Single platform, agency-specific branding so each ministry has its own face.

Multilingual form builder

Forms with conditional logic, pre-population from citizen profile, secure document upload.

Sector-specific catalogues

Pre-modelled flows for municipal, interior, tax, judicial, education and healthcare verticals.

Multi-channel

Web, mobile, USSD, in-person, agent.

SLA tracking

Citizen-facing status with expected dates and proactive notifications.

/ 03

Process & back-office

The orchestration layer that makes "apply online" actually work end-to-end.

Multi-ministerial approvals

Cases that need sign-off across ministries are routed and tracked automatically — no email chains, no paper.

Payments

Mobile money, card, bank deposit and agent payments through our Payment Gateway with TSA routing.

Document delivery

Digital download, registered post, agent pickup.

GIS component

Built-in mapping for cadastral, permit-by-location and infrastructure services.

Reporting & dashboards

Live dashboards on uptake, processing time, bottlenecks and revenue.

Mobile app for officers

Field inspection, location capture and case actions from any tablet.

/ Pricing

Up to 95% lower platform cost.

Independent local benchmarks: roughly 5% of the cost of comparable government e-service platforms, with deployment cycles measured in days — not years.

Platform cost
~5%

Of the cost of comparable existing local e-government platforms.

Service deployment
Minutes

From paper form to a live, citizen-facing e-service — 99.7% faster than traditional development cycles.

Pre-built services
364+

Ready-to-deploy service templates based on common government forms across tax, licensing, civil registry and permits.

/ Experience

Battle-tested in the field.

A small selection of where we've delivered customized E-Services solutions. Reference calls available on request.

  • / 01 3 Ministries, Departments and Agencies (MDAs) currently running on our e-Service platform
  • / 02 Multi-ministerial approval workflows in live production
  • / 03 GIS-enabled services for cadastral and permit-by-location flows
  • / 04 Integrated with Corelink Payment Gateway for TSA-routed revenue collection
/ How it fits

Designed to plug into the systems you already have.

E-Services is part of the Corelink platform — deployed standalone, or integrated with the rest of the suite. Open APIs and pre-built connectors mean you don't have to rip out what works.

See the full platform
/ Integrations
  • REST & GraphQL APIs
  • OIDC / SAML SSO
  • LDAP / Active Directory
  • Microsoft Dynamics
  • Sage / SunSystems
  • PostgreSQL / SQL Server
  • Office 365 / SharePoint
  • Mobile money & banks
  • AWS / Azure / On-prem
  • Webhooks & events

Want to see E-Services running?

We'll set up a working demo on your data, in your environment. Most demos take less than two weeks to stand up.