Corelink / Platform / Automation & Workflow

Correspondence Management. Every letter, registered, traceable, audited.

Every letter, email and memo — tracked, routed, responded to, archived. With unified reference numbering, AI-assisted classification, and outbound items watermarked and barcoded for tamper-evidence.

/ Capabilities

Everything Correspondence Management handles for you.

/ 01

Inbound capture

Email, scan, post, fax, bulk import and drag-and-drop — all in one queue.

/ 02

Unified reference numbering

A single identifier follows each piece of correspondence through its lifecycle for full traceability.

/ 03

AI-assisted classification

Auto-tag, summarise and suggest replies per organisational rules and prior decisions.

/ 04

Routing

Rules-based and skill-based assignment with workload balancing.

/ 05

Drafting

Templates with controlled language and variables.

/ 06

Approval workflow

Multi-step approvals with parallel and serial paths.

/ 07

Outbound dispatch

Email, post, e-Sign, registered delivery — with automatic watermarks and barcodes for tamper-evidence.

/ 08

Low-code configuration

Non-technical staff define categories, routing and retention without dev cycles.

/ 09

Archive

Searchable correspondence archive with retention.

/ How it fits

Designed to plug into the systems you already have.

Correspondence Management is part of the Corelink platform — deployed standalone, or integrated with the rest of the suite. Open APIs and pre-built connectors mean you don't have to rip out what works.

See the full platform
/ Integrations
  • REST & GraphQL APIs
  • OIDC / SAML SSO
  • LDAP / Active Directory
  • Microsoft Dynamics
  • Sage / SunSystems
  • PostgreSQL / SQL Server
  • Office 365 / SharePoint
  • Mobile money & banks
  • AWS / Azure / On-prem
  • Webhooks & events

Want to see Correspondence Management running?

We'll set up a working demo on your data, in your environment. Most demos take less than two weeks to stand up.