Corelink / Platform / Citizen & Government

Citizen Engagement. A direct line between citizens and the agencies that serve them.

Multi-channel engagement — web, mobile, USSD, social, in-person — with AI chatbots, citizen-wallet integration, closing-the-loop notifications and behavioural analytics that surface policy improvements. The intelligence layer over e-services.

/ Capabilities

Everything Citizen Engagement handles for you.

/ 01

Multi-channel intake

Web, mobile, USSD, social, in-person, agent.

/ 02

AI chatbots & assistants

24/7 in-portal support deflects call-centre load and resolves common issues instantly.

/ 03

Citizen wallet integration

Centralises pending actions, reminders and notifications per citizen.

/ 04

Closing-the-loop notifications

Automated acknowledgement, status updates and final resolution messages so citizens see outcomes.

/ 05

Behavioural analytics

AI surfaces bottlenecks, satisfaction drivers and policy improvement opportunities.

/ 06

Offline-capable engagement app

Submit and capture forms without connectivity; sync on reconnect.

/ 07

Feedback loops

Surveys, NPS, complaint handling.

/ 08

Public consultation

Structured engagement on policies and services.

/ 09

Knowledge base

Self-serve answers with deflection metrics.

/ How it fits

Designed to plug into the systems you already have.

Citizen Engagement is part of the Corelink platform — deployed standalone, or integrated with the rest of the suite. Open APIs and pre-built connectors mean you don't have to rip out what works.

See the full platform
/ Integrations
  • REST & GraphQL APIs
  • OIDC / SAML SSO
  • LDAP / Active Directory
  • Microsoft Dynamics
  • Sage / SunSystems
  • PostgreSQL / SQL Server
  • Office 365 / SharePoint
  • Mobile money & banks
  • AWS / Azure / On-prem
  • Webhooks & events

Want to see Citizen Engagement running?

We'll set up a working demo on your data, in your environment. Most demos take less than two weeks to stand up.