Corelink / Platform / Automation & Workflow

Smart Workflows. Workflows that learn from every case they run.

A configurable workflow engine that handles approvals, routing, parallel paths, escalations and exceptions — with AI assists at each step and a self-improving rules layer that learns from historical outcomes.

/ Capabilities

Everything Smart Workflows handles for you.

/ 01

Visual modeller

Drag-and-drop process design with versioning.

/ 02

Forms

Configurable forms with validation and conditional fields.

/ 03

IDP embedded in steps

ID cards, business registrations, financial statements auto-read to pre-fill applications.

/ 04

Decisions

Rules engine for branching and approvals.

/ 05

Predictive routing

The engine learns from historical case outcomes to route by content and context, not just static rules.

/ 06

Self-optimising rules

Engine recommends rule changes based on outcome patterns — auto-approve cases consistently approved without exception.

/ 07

Smart escalations & load balancing

Anticipate SLA breaches before they happen; redistribute tasks across staff to keep hit-rate on target.

/ 08

Integrations

Pre-built connectors and an open REST API.

/ 09

AI assists

Optional summarisation, classification, drafting steps.

/ 10

Process analytics

Cycle time, bottlenecks, conformance dashboards.

/ How it fits

Designed to plug into the systems you already have.

Smart Workflows is part of the Corelink platform — deployed standalone, or integrated with the rest of the suite. Open APIs and pre-built connectors mean you don't have to rip out what works.

See the full platform
/ Integrations
  • REST & GraphQL APIs
  • OIDC / SAML SSO
  • LDAP / Active Directory
  • Microsoft Dynamics
  • Sage / SunSystems
  • PostgreSQL / SQL Server
  • Office 365 / SharePoint
  • Mobile money & banks
  • AWS / Azure / On-prem
  • Webhooks & events

Want to see Smart Workflows running?

We'll set up a working demo on your data, in your environment. Most demos take less than two weeks to stand up.